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Refund Policy of Cobargo Wellness Group

This Refund Policy applies to the following purchases with The Cobargo Wellness Group :

(a) ticket purchases to My Super Power or other theatrical presentations performed by the Cobargo Wellness Group
(b) merchandise
(c) audio recordings of songs or meditations
(d) classroom aids
(e) Ginger the Frog Wellness Program

1. General

(a) We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy
(b) Any benefits set out in this policy may apply in addition to consumer’s rights under the Australian Consumer Law.
(c) Before making a purchase, please read this policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission

2. Cancellation and Change of Mind

(a) We offer a 30 day money back guarantee on any of our services including but not limited to theatre show tickets and the Ginger the Frog Wellness Program
(b) We offer refunds and replacements on any goods provided, such as merchandise and audio, that is considered faulty
(c) We do not offer any refund on goods provided, such as merchandise and audio recordings, if you change your mind, or find the same product cheaper elsewhere.

For our policy around cancellation due to emergency or health related issues, please refer to Emergency and Health Related Cancellations…………

3. Products Damaged During Delivery

(a) In the event that the product you ordered has been damaged during delivery:

1. Please contact us as soon as possible.
2. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

(b) We will arrange to collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 48hrs from the date of receiving the product.

4. Exceptions

We may refuse to provide a replacement or refund for a product or service purchased by you if:

(a) You misused the product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) The product or service was purchased on sale
(d) Any other exceptions that apply under the Australian Consumer Law.

5. Shipping Costs for Returns

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear the cost of shipping the product back to us, as well as the cost of shipping any replacement product to you.
(b) If the returned product can easily be shipped or returned, then you are responsible for organising for the returned product to be returned to us.
(c) In the event that we organise and pay for the postage, shipping, transportation or collection of a product, and it turns out not to be eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any postage, shipping, transportation or collection of the product.

6. Response Time

We aim to respond to any requests for replacements or refunds within 48 hrs and process the request within 7 days of the initial contact.

7. How to Return Products

(a) Contact us, using the contact details at the end of this policy, to discuss a return or a refund
(b) We shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund or replacement, you must provide proof of purchase.
(d) You may be required to provide a government issued identification to qualify for a refund or replacement.

8. Contact Us

If you wish to speak to us about this policy or about any refund or replacement, please contact us at: